Quality Management about my organization (which is Abu Dhabi Essay

Quality Management about my organization (which is Abu Dhabi Distribution Company (ADDC)) or any other organization in Abu Dhabi - Essay Example It covers the supply of entertainment, leisure, travel, distribution channels and transportation in the context of travel, as well. The hospitality industry has two sides to it: Those who supply the accommodation, products and services and those who avail of these. It is the largest provider of employment per unit of money spent. The money circulates among more people in this industry as a chain effect. Besides creating direct employment in the Hotel and catering segments, it creates demand for several products like food, beverages, flowers, transport service, furniture, furnishings etc. etc. The industry is highly labour intensive. By meeting the needs of those away from home, the industry fills a need of the traveling public for accommodation, food and beverages. Since each service or supply input into the Hospitality industry is by itself an industry or service process, there is an initial difficulty in homogenizing the work culture in all these associated organizations before the Industry can implement the TQM policy. But once this obstacle is overcome, it proceeds at a much faster pace than in other industries, because now every one involved stands to gain from the policy and is equally committed.   Quality Management is a philosophy and frameworks set as guiding principles by which the organization lives by, in order to achieve the best possible results for all its clients and stake holders. Quality is critical in the competitive global business atmosphere. Therefore it is imperative for Organizations, especially hospitality organizations to strive for the best possible quality in its products, services and internal processes. Quality management offers a number of frameworks for adoption – these framework models are utilized to integrate better management practices. Some of the most quality frameworks are – the Malcom Baldrige National Quality framework, ISO 9000, European Foundation for Quality Management and the Australian Business Frame work. These models have set standards that are employed by organization around the world and often serve as a comparison and evaluation of quality standards in organizations. These models are also helpful in developing a proper and effective quality management system and cover a wide range of activities. These frameworks have been highly suitable for the hospitality industry where standards of quality are significant for competing and surviving in the industry. 1.2 Quality Management Frameworks This section will briefly discuss each of these four quality frameworks. (Hendricks & Singhal, 1996) Malcom framework - The Malcom framework promotes the management to increase awareness to performance excellence. The framework lays importance towards implementing methods of performance measurement for employees for continuous improvement. This framework helps in strengthening competitiveness by improving personal performances,

Do an analysis synthesis of the chosen texts, cross pollinate issues Essay

Do an analysis synthesis of the chosen texts, cross pollinate issues raised in various texts - Essay Example In Gogol's The Overcoat, one can see the personification of this 'common man', in Akaky Akakiyevich who lived almost an invisible life in the society until he felt a wish to have a distinct identity by acquiring a new overcoat, a wish that costs him his life (Gogol). In the beginning of the story itself, he is depicted as some one â€Å"who cannot bite back† (Gogol, 29). Gogol has spend a lot of his narrative time explaining the name, Akaky Akakiyevich, even referring to his family name, Bashmachkin, which is supposed to have originated from the word, bashmak, which meant, shoe (29). Here, accidently, but rather meaningfully, we see a reference to shoe both in Heaney's poem as well as in Gogol's story. And the word shoe, is synonymous with the concept, downtrodden, in both these contexts. Throughout Gogol's story, Akaky Akakiyevich is treated as a shoe, which is a symbol of getting insulted, getting trampled under the feet. A shoe is thrown away when it is of no more use. In t he same way, the protagonist in this story is replaced by some other person in his office without worries from any side, as soon as the story of his death reaches there (Gogol, 55). Akaky Akakiyevich had been a man who was deeply immersed in his mechanical ways of work and life as if he himself was a well-oiled machine until he saw that his overcoat was worn out and it was making him cold while moving outdoors (Gogol, 35). It was using the savings from depriving himself of the meager comforts that he could afford added with an act of benevolence from his director that Akaky Akakiyevich could find the money to buy a new overcoat. Once he bought the coat and started using it, he was elated from his position as a commoner though for a brief while (Gogol, 44). A party was held to celebrate his new overcoat but after the party, as he was returning home, his coat was stolen, his efforts to get a legal remedy was stiffled by official apathy, he was insulted and fell ill and soon he dies (G ogol). In the narrative, Akaky Akakiyevich passes away just like the shoe that is dipped into the water and grows cold with an â€Å" unpredictable fantail of sparks Or hiss† (Gogol, Heaney 4). And Gogol has said in the story that, â€Å"at last he began to curse, uttering the most horrible words, so that his aged landlady crossed herself, never in her life having heard anything of the kind from him† (54). This image is so similar to the sparks or hiss that came out from the shoe just before the heat died out (Heaney). And it is a wasted protest. The progress of the story on these lines, show that when a down trodden person tries to improve his social status, it is treated as a crime and the punishment is death. When Heaney, in another poem of his titled At a Potato Digging, says that, â€Å" going down and down/ for the good turf, digging,† the same concept is implied- a search for dignity and depth that ends up in darkness and unending toils (23-24). An effort to rise above one's social backwardness appears to be an individual's personal problem on surface, but once he/she actually makes an effort to do that, suddenly it becomes evident that there are forces in action which would not let it happen. And