Quality Management about my organization (which is Abu Dhabi Essay

Quality Management about my organization (which is Abu Dhabi Distribution Company (ADDC)) or any other organization in Abu Dhabi - Essay Example It covers the supply of entertainment, leisure, travel, distribution channels and transportation in the context of travel, as well. The hospitality industry has two sides to it: Those who supply the accommodation, products and services and those who avail of these. It is the largest provider of employment per unit of money spent. The money circulates among more people in this industry as a chain effect. Besides creating direct employment in the Hotel and catering segments, it creates demand for several products like food, beverages, flowers, transport service, furniture, furnishings etc. etc. The industry is highly labour intensive. By meeting the needs of those away from home, the industry fills a need of the traveling public for accommodation, food and beverages. Since each service or supply input into the Hospitality industry is by itself an industry or service process, there is an initial difficulty in homogenizing the work culture in all these associated organizations before the Industry can implement the TQM policy. But once this obstacle is overcome, it proceeds at a much faster pace than in other industries, because now every one involved stands to gain from the policy and is equally committed.   Quality Management is a philosophy and frameworks set as guiding principles by which the organization lives by, in order to achieve the best possible results for all its clients and stake holders. Quality is critical in the competitive global business atmosphere. Therefore it is imperative for Organizations, especially hospitality organizations to strive for the best possible quality in its products, services and internal processes. Quality management offers a number of frameworks for adoption – these framework models are utilized to integrate better management practices. Some of the most quality frameworks are – the Malcom Baldrige National Quality framework, ISO 9000, European Foundation for Quality Management and the Australian Business Frame work. These models have set standards that are employed by organization around the world and often serve as a comparison and evaluation of quality standards in organizations. These models are also helpful in developing a proper and effective quality management system and cover a wide range of activities. These frameworks have been highly suitable for the hospitality industry where standards of quality are significant for competing and surviving in the industry. 1.2 Quality Management Frameworks This section will briefly discuss each of these four quality frameworks. (Hendricks & Singhal, 1996) Malcom framework - The Malcom framework promotes the management to increase awareness to performance excellence. The framework lays importance towards implementing methods of performance measurement for employees for continuous improvement. This framework helps in strengthening competitiveness by improving personal performances,